Privacy policy

Last updated: April 9, 2026

COFFEECONCEPT operates this store and website, including all related information, content, features, tools, products and services, designed to provide you (the customer) with a curated shopping experience (the "Services"). COFFEECONCEPT is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, shop on or otherwise interact with the Services. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies, relates to, or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified information. Depending on how you use the Services, your location and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details — including your name, address, billing address, shipping address, phone number and email address.
  • Financial information — including credit card, debit card and financial account numbers, payment card information, transaction details, payment method, payment confirmation and other payment details.
  • Account information — including your username, password, security questions, preferences and general settings.
  • Transaction information — including items you have browsed, added to cart, wishlisted, purchased, returned, exchanged or cancelled, and your transaction history.
  • Communications — including information you provide when contacting us, such as when submitting a customer support inquiry.
  • Device information — including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information — including information about how and when you use or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you — when you create an account, access or use the Services, contact us or otherwise provide personal information to us.
  • Automatically through the Services — information collected from your device when you use our products or services or visit our website, including through the use of cookies and similar technologies.
  • From our service providers — when we engage them to provide certain technology and to collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use personal information for the following purposes:

  • Providing, customizing and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you; processing payments; shipping orders; remembering your preferences; sending account-related notifications; processing purchases, returns, exchanges or other transactions; creating and managing your account; arranging shipping; facilitating returns and exchanges; supporting reviews; and providing a personalized shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or post, and displaying online advertisements based on your activity on the Services.
  • Security and fraud prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; and detect, investigate or take action against possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend you do not share your username, password or other access details with anyone.
  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government agencies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Disclosure to Shopify, vendors and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • Disclosure to business and marketing partners to provide marketing services and deliver advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to opt out of sharing your information for targeted advertising purposes. To exercise this right, please click here.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through your use of social media login integrations.
  • Within our affiliates or corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and third parties who may be located outside your country or region. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information here.

Third-Party Websites and Links

The Services may provide links to websites operated by third parties. If you visit sites not affiliated with or controlled by us, please review their privacy and security policies. We are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion. To our knowledge, we have not sold or shared the personal information of individuals under 16 years of age.

Security and Retention of Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecured channels to communicate sensitive information to us. How long we retain your personal information depends on various factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Right to Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Right to Opt Out of Sale, Sharing or Targeted Advertising. Depending on your location, you may have the right to opt out of the "sale" or "sharing" of your personal information or object to its processing for targeted advertising purposes. To opt out, please click here. If you visit our website with the Global Privacy Control opt-out signal enabled, we will treat this as an opt-out request for the device and browser you use. To learn more, visit https://globalprivacycontrol.org.
  • Managing Communication Preferences. We may send you promotional emails. You may opt out at any time via the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails related to your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request. We will respond within the time limits prescribed by applicable law. For more information about how Shopify processes your data and your related rights, visit: https://privacy.shopify.com/en.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country or region in which you reside. Where we transfer personal information outside the European Economic Area or United Kingdom to a country not recognized as providing adequate data protection, we will use recognized transfer mechanisms such as Standard Contractual Clauses issued by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please email us at lumi@deeplumen.io or write to us at: 39931 Cedar Blvd, Newark, CA 94560, US.